Refund Policy

The refund policy below is the same as the one within the Disclaimer/Contraindications page.

Guarantee of Refund   I understand that…
Not everything works for everyone. Results can vary.  Also, not everyone has the 3 causes we speak of.  Something else might be causing their pain.  Because of this, we are confident of improvement of symptoms for MOST of our clients.  So much so, that we will give you your money back if you have not had more than 50% improvement in ANY of your symptoms based on the following conditions:

a)  if you guarantee you have done the technique twice a day for at least 10 to 15 minutes for a 3 month period except: We will allow one or two morning or evening misses in each week but no more and not both morning and evening in the same day.

b)  if you have any trouble doing the technique for any reason, you must email Suzanne immediately on suzanne@personaltuning.co.nz.  We will help you work out a way around your difficulty.

c)  you will reply to the follow-up emails (or attend follow-up consults if you chose that option) and attend your Follow-up Consult at the end of 3 months.

d)  If you feel you have not improved in ANY of your symptoms more than 50% and want a refund, let us know at the 3 month follow up, or in writing before the follow-up, if you prefer.

e)  We are here to help you improve your health, if you have honestly put time into doing Personal Tuning we don't want you to pay for something that has not improved any of your symptoms.

You need to tell us in your first email follow-up at around 4 weeks if you are not improving so we can work out if you are doing the exercises correctly and following the other instructions on the videos. 

We will NOT refund the money if you stopped doing the technique twice a day for the 3 months (you can miss 1 or 2 a week if you have to). 

This definitely does not mean Personal Tuning takes this long to see changes.  3 months is a good amount of time for a trial period to see the results of any healing taking place if the cause of your symptoms are from what we explain in the program.